Be warned...this is primarily my communities and rant-out journal.  My main journal got cluttered and holds about 8 years of entries and a friend's list that makes my head spin some days.

If you'd like to know more about me, please ask to be added to my main (mostly friends only) journal.  I go through spells where I post little for a few weeks but, largely, I'm good about updating and like meeting new people - especially if we share interests (read my profile for details!).

I believe that I have every right to be offended that your employee or intern, Ms. Conlin, made no effort in her piece about the hotel_workers community.  If she had read more than a few entries from just a couple days she might have found a wealth of information to put a real article together that might accurately portray the industry rather than a montage of out of context quotes arranged in a manner suggesting hostility.

Yes, some people who work in hotels are easily peeved, unprofessional, or immature.  This is even more true of the guests but most of us workers are trained to deal with that.  Yes, we get frustrated too sometimes (we just hide it better and that is why we write out our frustrations once you're gone).   We are not indestructible punching bags but human beings who should be treated as you wish to be treated.  We are not here for your abuse.  If you threaten or harass us or other guests enough we will gladly call the police.  This is the context that was removed.

It is hard work and, frankly, most people are not cut out for it.  A lot of people think that because I audit that I spend all night doing nothing or maybe sleeping in an uncomfortable office chair.  They couldn't be more wrong.  As far as the little world of the hotel is concerned, I run the routines on all the machines that make the new day dawn.  I  make sure we have your breakfast stocked and, even if I work in a hotel where I do not prepare it myself, I make sure it's out for you at the appointed time.  I sometimes have to unclog the ladies room toilet because you felt that it was a perfect place to throw your torn nylons or used maxi pads even though there was a trash can next to it.

I deal with power and phone outages and you hardly notice.  I feel good that you don't notice because it means I've handled the crisis well.

I can do that.  I'm not paid to deliver rollaways, pillows or towels to your room and it is not part of my job description but I will do so if my workload permits in hopes that you will be happy because I know, after all this time, that you feel you're entitled to this and will never tip even if I had to carry it down or up a staircase.

You say that your door lock is stuck?  You can't get in?  I will gladly bring my keys and the lock maintenance equipment just in case.  You will be comfortable in your own room shortly no matter what the problem is.

I will listen to you talk, even if it's nothing but insults and complaints, and smile and nod appreciatively and suggest possible solutions provided you do not physically threaten to harm me. 

I will book your group's 40 rooms without blinking and tell you everything you need to get started.  I will keep in touch and keep you updated.  I will do everything in my power to make sure your reservations are correct and your stay is nothing short of sensational.

In the end, I feel as invested in your stay as the General Manager.  I am all about customer service and I'll try my hardest to give you what you want, within reason, and keep the hotel functional and comfortable while you are here.